Office of Academic Computing (OAC) team members are available to provide assistance to departmental faculty and staff during normal business hours Monday – Friday from 8:00 a.m. – 5:00 p.m. with the exception of holidays.
Select what kind of device you have below:
- UPMC Network Device
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Please submit a support ticket through the IT Service Portal
- Request help to fix a UPMC computer hardware issue
- Troubleshoot UPMC software and printing issues
- Troubleshoot UPMC network connectivity problems
- Dispose and retire hardware assets
- All other IT support requests
- Pitt Network Device
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Please send an email to oac@pitt.edu describing your issue
- Request help to fix a Pitt computer hardware issue
- Reset password for Pitt sponsored account
- Troubleshoot Pitt software issues
- Troubleshoot Pitt network connectivity problems
- Dispose and retire hardware assets
- All other IT support requests
For issues with general Pitt applications like Email, PRISM, Zoom, etc. Please submit a ticket to Pitt Digital
For other requests such as permission changes, Pitt sponsored accounts, purchasing requests, etc. please see the menu to the right of the screen.
All other service requests for should be sent to the oac@upmc.edu support mailbox or contact the UPMC Help Desk or Pitt Help Desk for additional assistance.