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Help

Office of Academic Computing (OAC) team members are available to provide assistance to departmental faculty and staff during normal business hours Monday – Friday from 8:00 a.m. – 5:00 p.m. with the exception of holidays.

To contact us directly for support, please select an option from the following choices:

For PC support issues and software purchasing requests

Please submit a support ticket through the IT Service Portal to:

  • Request help to fix a PC hardware issue
  • Purchase research software (e.g., MATLAB, SAS, SPSS, E-Prime)
  • Troubleshoot printing issues
  • Dispose and retire PC hardware assets
  • All other IT support requests
For data port installation or move requests

Please submit a support ticket through the IT Service Portal to:

  • Request a new data port installation or activation
  • Request to move an existing data port 
For research computer and equipment purchase requests

Please submit a request using this form (UPMC login) to purchase:

  • Computers, including desktops, laptops, tablets, servers, external hard drives, and other related equipment
  • Computer-related accessories and other peripherals, including printers, scanners, and video recorders
  • Wireless devices, sensors, trackers, and other IoT devices that are used for research purposes

As a reminder, all departmental-owned computers, monitors, peripherals, and other IT equipment must first be approved by the Office of Academic Computing (OAC) before purchase.

For Pitt sponsored account requests

Please submit a request using this form (UPMC login) to:

  • Request Pitt sponsored accounts for Department of Psychiatry research
For Pitt Qualtrics access requests

Please submit a request using this form (UPMC login) to:

  • Request Pitt Qualtrics access for Department of Psychiatry research
For Pitt Zoom and HIPAA-protected Zoom access requests

Please submit a request using this form (UPMC login) to:

  • Request Pitt Zoom or HIPAA-protected Zoom access for Department of Psychiatry research
For programming requests or support for a custom software application

Please submit a request through the OAC Help Portal to:

  • Get support for existing clinical and research projects with OAC
  • Report application issues and bugs
  • Submit change management requests for projects under development
  • Request database permission changes
  • All other ongoing programming maintenance requests

All other requests or inquiries should be sent to the oac@upmc.edu support mailbox.